CollarPassEmail the CollarPass team
We reply within 3 business days. This is email support, not a live chat or emergency service. For an urgent official deadline, contact the relevant authority, veterinarian or airline directly.
Help us find the right issue
For a purchase or access problem, include your account email and order reference. For a rule correction, include the country page or pack step, a short explanation and the official link if available. For a coverage request, use Request coverage so we can record the destination or pet type.
For a privacy or account-deletion request, email us from your account address. We may verify ownership before acting. For a refund request, contact us within 14 days of payment and read the Refund policy.
Do not email full payment-card details, security codes, passport copies or unrelated medical records. We do not need them to begin reviewing your request.
Suggested email subjects: Purchase help / Rule correction / Refund request / Privacy request.